Returns & Exchanges

At Shoe Gallery Miami, we want you to be fully satisfied with your purchase. If you are not happy with your order, we accept returns on unworn, original condition items within 14 days of the delivery date.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the sneakers in their original manufacturer box and secure them inside a separate shipping carton to ensure the product packaging remains intact.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items for quality and authenticity, we will issue a refund to your original payment method within 5-7 business days.